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4.3. Other username/password access problems

If you're experiencing problems accessing the content, it's possible you may need to empty your browser cache. Instructions for this now follow. If you don't see instructions specific to your browser or version, search your browser's Help menu for "clear cache".

Mac: Safari

- From the Safari menu, select Empty Cache. When prompted, click on "Empty" to confirm that you want to empty the cache.


Mac: Firefox 3

- In Firefox, go to Tools menu > Clear Private Data
- Make sure Cache is checked and then click Clear Private Date Now.


Windows: IE 7

- From Tools menu, select Internet Options
- Choose the General tab
- Under Browsing history, click Delete files...
- Click Close, and then click OK to exit.


Windows: Firefox 3

- From the Tools menu, select Clear Private Data.
- Check Cache. Click Clear Private Data Now.



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