HomeRadio Lingua Premium Membership SystemFormer Premium Subscribers or Season Pass customersI purchased a Season Pass and have lost a file. How can I access the premium membership system?

3.2. I purchased a Season Pass and have lost a file. How can I access the premium membership system?

This information applies specifically to those who have purchased Season Passes for Coffee Break French or Coffee Break Spanish. We can crossgrade you to a Premium Membership from the Season Pass system. If you purchased VIP passes for a complete level then we can create a gold membership for you in our new system. Please note that this is a manual process and you must contact us to request this.

If you have purchased certain units in our Season Pass system we can upgrade you to the Gold or Platinum membership in our new system. This would provide access to all the materials for all lessons, depending on the membership level you choose. Please provide the following information so that we can identify the upgrade cost:

- Date of original purchase(s)
- Item purchased
- Transaction ID

These details will be included in the email you received from us when you purchased the item.

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